IGNOU MTM-13 - Tourism Operations

IGNOU MTM-13 English Topics Covered

Block 1 - All Units

• Unit 1 - Understanding Tourism Operations (Inter-Sectoral Linkages)
• Unit 2 - Respecting Resident Concerns in Tourism Operations And Development
• Unit 3 - Quality Management And Customer Care
• Unit 4 - Managing Tour Operations – I (In-house Operations – Inbound and Use of Technology)
• Unit 5 - Managing Tour Operations – II (Field Operations – Inbound and Outbound)
• Unit 6 - Managing Tour Operations – III (Managing Distribution)
• Unit 7 - Managing a Tour: Escort
• Unit 8 - Managing Travel Agency Operations – I (Managing Internal Operations, Technology)
• Unit 9 - Managing Travel Agency Operations – II (Dealing with Principal Suppliers)
• Unit 10 - Managing Travel Agency Operations – III (Publicity and Promotions)
• Unit 11 - Managing Hospitality Operations: Organised Sector
• Unit 12 - Managing Front Office Operations
• Unit 13 - Managing House Keeping Operations
• Unit 14 - Managing Food and Beverage Operations
• Unit 15 - Managing Hospitality Operations: Unorganised Sector

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