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IGNOU MS-96
- Total Quality Management,
Latest Help Book Edition

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Chapter-wise Reference Book with Previous Year Solved Question Papers of MS-96 Total Quality Management for IGNOU MBA (MS) Management.

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About MS-96 Help Book Latest Edition

MS-96 English Topics Covered

Block 1 - Part-I Philosophy and Basic Concepts

  • Unit 1 - Introduction: Basic Concepts and Approach
  • Unit 2 - Quality Management: Leading Thinkers
  • Unit 3 - Building Blocks of TQM

Block 2 - Part-II Strategic Considerations

  • Unit 1 - TQM and Business Strategy
  • Unit 2 - Quality-Centered Strategic Planning
  • Unit 3 - Economics of Quality

Block 3 - Part-III Tools and Techniques

  • Unit 1 - Statistical Quality Control
  • Unit 2 - Other Concepts, Tools and Techniques-I
  • Unit 3 - Other Concepts, Tools and Techniques-II

Block 4 - Part-IV Organisation and Leadership

  • Unit 1 - Organisation for Quality
  • Unit 2 - Quality Culture and Leadership
  • Unit 3 - Motivation and Commitment

Block 5 - Part-V Management Systems For TQM

  • Unit 1 - Quality Management Systems
  • Unit 2 - Environmental Management System (EMS)
  • Unit 3 - Management Systems for Safety and Health

Block 6 - Part-VI Quality Appraisal and Auditing Systems

  • Unit 1 - Auditing and Certification
  • Unit 2 - Awards and Certification

Previous Year Solved Question Papers Included

MS-96 English (Total-25, Solved-8, Unsolved-17)

  • June (2008-2019)
  • December (2007-2019)

MS-96 Help Book Details

  • University IGNOU (Indira Gandhi National Open University)
  • Title Total Quality Management
  • Language(s) English
  • Code MS-96
  • Subject Management
  • Degree(s) MBA (MS)
  • Course Core Courses (CC)
  • ISBN 978-93-81066-54-6 (English)
  • Pages 320 (English)
  • Weight 256gms (English)
  • Dimensions (L) 21cm, (W) 15cm, (H) 1cm
  • Author Gullybaba.com Panel
  • Publisher Gullybaba Publishing House Pvt. Ltd.

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