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IGNOU MS-96 - Total Quality Management

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Total Quality Management

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IGNOU MS-96 Code Details

  • University IGNOU (Indira Gandhi National Open University)
  • Title Total Quality Management
  • Language(s)
  • Code MS-96
  • Subject Management
  • Degree(s) MBA (MS)
  • Course Core Courses (CC)

IGNOU MS-96 English Topics Covered

Block 1 - Part-I Philosophy and Basic Concepts

  • Unit 1 - Introduction: Basic Concepts and Approach
  • Unit 2 - Quality Management: Leading Thinkers
  • Unit 3 - Building Blocks of TQM

Block 2 - Part-II Strategic Considerations

  • Unit 1 - TQM and Business Strategy
  • Unit 2 - Quality-Centered Strategic Planning
  • Unit 3 - Economics of Quality

Block 3 - Part-III Tools and Techniques

  • Unit 1 - Statistical Quality Control
  • Unit 2 - Other Concepts, Tools and Techniques-I
  • Unit 3 - Other Concepts, Tools and Techniques-II

Block 4 - Part-IV Organisation and Leadership

  • Unit 1 - Organisation for Quality
  • Unit 2 - Quality Culture and Leadership
  • Unit 3 - Motivation and Commitment

Block 5 - Part-V Management Systems For TQM

  • Unit 1 - Quality Management Systems
  • Unit 2 - Environmental Management System (EMS)
  • Unit 3 - Management Systems for Safety and Health

Block 6 - Part-VI Quality Appraisal and Auditing Systems

  • Unit 1 - Auditing and Certification
  • Unit 2 - Awards and Certification
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IGNOU MS-96 (July 2023 - January 2024) Assignment Questions

1. How relevant is Kaizen in the present complex situations? Discuss with respect to its merits and demerits. 2. Assume that you are the quality Manager of the Organization. Propose a plan of action to improve the quality of your organization. 3. Explain in detail the concept and relevance of ISO 9001 for organizations in the present context. 4. Discuss the relationship of Strategy with total Quality Management and how a proper strategy helps in maintaining the quality of the organization. 5. What do you understand by Professional Aptitudes with respect to auditing in Total Quality Management? Explain. 6. What is meant by Certification? Do you think certifications are important for an organization? Justify.

IGNOU MS-96 (January 2022 - July 2022) Assignment Questions

1. Many companies have adopted the Deming philosophy. Choose a company which has adopted Deming philosophy. Explain how the company has complied with the philosophy. 2. What to you understand by strategic planning? Why is it necessary for implementing TQM? Explain using a relevant example. 3. What do you understand by ISO 26000? Explain. 4. Every organization has a specific quality programme. Discuss the quality programme followed by an organization of your choice and how it helps the organization sustain in the competitive world.
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Related Codes

  • MS-01 Management Functions and Behaviour
  • MS-05 Management of Machines and Materials
  • MS-11 Strategic Management
  • MS-91 Advanced Strategic Management
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