IGNOU BEGLA-136 - English at the Workplace

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English at the Workplace

BEGLA–136 arms students with the skills they will require to succeed at the workplace. It shows students how to explore the job market and prepare for job interviews. Creating a profile, searching and preparing for a job, responding to job ads, writing curriculum vitae (CV), and preparing for an interview are the important expertise students learn in BEGLA–136. Furthermore, students attain vital workplace skills such as etiquette, cultural awareness, gender perceptions, understanding customers, work ethics, participating in discussions, making presentations, writing business letters and emails.

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IGNOU BEGLA-136 Code Details

  • University IGNOU (Indira Gandhi National Open University)
  • Title English at the Workplace
  • Language(s) English
  • Code BEGLA-136
  • Subject English
  • Degree(s) BAG, BCOMG
  • Course Core Courses (CC)

IGNOU BEGLA-136 English Topics Covered

Block 1 - Exploring the Job Market

  • Unit 1 - Profiling Oneself for the Job
  • Unit 2 - Searching for a Job
  • Unit 3 - Responding to Job Advertisements
  • Unit 4 - Preparing for the Job

Block 2 - Preparing for Job Interviews

  • Unit 1 - Using Body Language Effectively
  • Unit 2 - Portfolio Making
  • Unit 3 - Writing your Curriculum Vitae (CV)
  • Unit 4 - Preparing to Face an Interview

Block 3 - Skills for the Workplace-I

  • Unit 1 - Etiquette, Cultural Awareness and Gender Perceptions
  • Unit 2 - Understanding Customers
  • Unit 3 - Essentials of Customer Service
  • Unit 4 - Work Ethics

Block 4 - Skills for the Workplace-II

  • Unit 1 - Participating in Discussions
  • Unit 2 - Making Presentations
  • Unit 3 - Writing Business Letters
  • Unit 4 - Writing Business Emails
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IGNOU BEGLA-136 (July 2021 - January 2022) Assignment Questions

Section A 1. Read the following passage and answer the questions in your own words. The COVID-19 pandemic has led to a dramatic loss of human life worldwide and presents an unprecedented challenge to public health, food systems and the world of work. The economic and social disruption caused by the pandemic is devastating: tens of millions of people are at risk of falling into extreme poverty, while the number of undernourished people, currently estimated at nearly 690 million, could increase by up to 132 million by the end of the year. Millions of enterprises face the threat of closure. Nearly half of the world’s 3.3 billion global workforce are at risk of losing their livelihoods. Informal economy workers are particularly vulnerable because the majority lack social protection and access to quality health care. Immediate and purposeful action to save lives and livelihoods should include extending universal health coverage and income support for those most affected. These include workers in the informal economy and in poorly protected and low-paid jobs, including youth, older workers, and migrants. Particular attention must be paid to the situation of women in low-paid jobs. Different forms of support should be given, including cash transfers, child allowances and healthy school meals, shelter and food relief, support for employment retention and recovery, and financial relief for businesses, including small and medium-sized enterprises. In designing and implementing such measures it is essential that governments work closely with employers and workers. Now is the time for global solidarity and support, especially with the most vulnerable in our societies, particularly in the emerging and developing world. Only together can we overcome the intertwined social and economic impacts of the pandemic and prevent its escalation into a humanitarian and food security catastrophe, with the potential loss of already achieved development gains. 1. Why does the passage state that the economic and social disruption caused by the Covid 19 pandemic is devastating? 2. Why are ‘informal economy workers’ said to be particularly vulnerable? 3. According to this passage, who are the “most affected” by the pandemic? 4. What forms of support can be extended to those affected? 5. According to the passage, what can happen if there is no global solidarity and support in handling the social and economic impacts of the pandemic? 2. Use the following words in sentences of your own: 1. Devastating 2. Vulnerable 3. Solidarity 4. Catastrophe 5. Potential 3. Rewrite the following sentences as directed: 1. They cut down many trees to construct the office. (change into passive voice). 2. The (type) _________ letters are ready for dispatch. (use the correct form of the word in brackets). 3. We’ve got a machine ___________ (who, whom, that) prints in colour. (use the correct word from those given in brackets). 4. We drew a short-list of candidates ______________ (Who, whom, which, whose, to whom) CVs were very good. (use the correct word from those given in brackets). 5. It is up to you ________ make the decision (fill in the blank with the correct preposition). 4. Write short notes of about 150 words each on the following topics: 1. Organising a portfolio. 2. Types of customers. 3. Characteristics of work ethics. 4. The three stages of a presentation. 5. The importance of cultural awareness in a multicultural workplace. Section B 1. You are interested in applying for the position of Customer Service Manager in a company in your town /city. Write an application for this position, showing how you are suitable for the job. 2. Prepare a short CV (Curriculum Vitae) clearly mentioning your career history, skills, achievements and any other details. Section C 1. Write an outline of a presentation on the following topic: “Coping with ‘Climate Change’: issues and challenges.” (Refer Unit 14.7 to write the answer) 2. You are planning to appear for an interview for the position of Research Assistant in a reputed institution. Write out ten questions you expect to be asked and your answers to these questions.

IGNOU BEGLA-136 (July 2020 - January 2021) Assignment Questions

  1. Read the following passage and answer the questions belowin complete sentences: Education is vital to the future of India, because it is the most important element in converting our youthful population into a national asset. We have 540 million Indians under the age of 25; if they are educated and trained properly to take advantage of all that 21st century India can offer them, they will constitute a ‘demographic dividend’ that will endow India with a productive workforce for the next three decades, while the rest of the world is ageing. Education is of course indispensable in the social transformation of our country and in building a just and equitable society here. India has a younger population not only in comparison to advanced economies but also in relation to the large developing countries. As a result, the labour force in India is expected to increase by 32 per cent over the next 20 years, while it will decline by 4.0 per cent in industrialised countries and by nearly 5.0 per cent in China. This ‘demographic dividend’ can add immeasurably to our growth potential, provided two conditions are fulfilled. First, higher levels of health, education and skill development must be achieved. Second, an environment must be created in which the economy not only grows rapidly, but also enhances good quality employment and livelihood opportunities to meet the needs and aspirations of the educated youth. The three important pillars of higher education are Access, Equity and Quality. We have rightly focused on universal access to education, in a country which at the time of Independence had a literacy rate of only 17%. We have brought that upto 72%, but we still have a long way to go. Equity is vital, in order to ensure that our underprivileged communities and those at the bottom of the pyramid are not excluded from the benefits of education. But in the necessary focus on access and equity, we have arguably not done enough to promote quality. 1. How can we ensure that our youthful population constitutes a ‘demographic dividend’ in the future? 2. What conditions should be fulfilled to ensure that the ‘demographic dividend’ adds to our growth potential? 3. What are the three pillars of higher education? 4. According to this passage, in what way is the labor force in India expected to change in comparison to the labour force in industrialized countries over the next 20 years? 5. Give a suitable title to this passage. 6. Use the following in sentences of your own: (a) vital (b) indispensable (c) potential (d) enhance (e) underprivileged
  2. Write short notes of about 150 words each on the following topics: 1. Differences between a portfolio and a resume. 2. Interpersonal skills 3. Body language during an interview 4. Dealing with difficult customers
  3. Rewrite the following sentences as directed: 1. The members elected a new Chairperson yesterday (Change into passive voice) 2. The telephone was invented by Alexander Graham Bell (Change into active voice) 3. The __________________(type) letters are ready for dispatch (use the appropriate form of ‘type’) 4. The prices ____________ (go) up if it does not rain this month (use the correct form of ‘go’) 5. All the team members got together and _________(construct) a new model for the science project. (Use the correct form of ‘construct’) 6. The students are _________(conduct) a survey on reading preferences. (Use the correct form of ‘conduct’) 7. Successful projects work through proper __________(delegate) of work to team members.(Use the correct form of ‘delegate’) 8. The clerk at the customer service desk to ____ I spoke was very helpful (Choose one of the following to complete the sentence: who, whom, that) 9. The Recruiting Officer made a short list of candidates _____________ applications were very good. (Choose one of the following to complete the sentence: whom, whose, which, who) 10. We ____________go through the contract carefully before signing it (complete using an appropriate modal)
  4. You are interested in applying for the position of ‘Yoga teacher’ in a reputed Physical Fitness Centre. Write a formal letter of application to the Secretary of the Centre expressing your interest in the position.
  5. Prepare a short Curriculum Vitae mentioning your career history, skills and other important details.
  6. You are the head of the local branch of a company. Write a speech in around 250 words welcoming a new recruit who has recently joined your office.
  7. Prepare the outline of a presentation (in about 200 words) on the topic: “Working from Home: Advantages and Disadvantages.”
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