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MTM-13 English Topics Covered
Block 1 – All Units
- Unit 1 – Understanding Tourism Operations (Inter-Sectoral Linkages)
- Unit 2 – Respecting Resident Concerns in Tourism Operations And Development
- Unit 3 – Quality Management And Customer Care
- Unit 4 – Managing Tour Operations – I (In-house Operations – Inbound and Use of Technology)
- Unit 5 – Managing Tour Operations – II (Field Operations – Inbound and Outbound)
- Unit 6 – Managing Tour Operations – III (Managing Distribution)
- Unit 7 – Managing a Tour: Escort
- Unit 8 – Managing Travel Agency Operations – I (Managing Internal Operations, Technology)
- Unit 9 – Managing Travel Agency Operations – II (Dealing with Principal Suppliers)
- Unit 10 – Managing Travel Agency Operations – III (Publicity and Promotions)
- Unit 11 – Managing Hospitality Operations: Organised Sector
- Unit 12 – Managing Front Office Operations
- Unit 13 – Managing House Keeping Operations
- Unit 14 – Managing Food and Beverage Operations
- Unit 15 – Managing Hospitality Operations: Unorganised Sector
