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FAQ Books

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Placing order on Gullybaba is like child’s play. You just have to follow a few quick steps given below and you will become our happy purchaser:
1. Search for the Product you are looking for, or click on the Product Category from the Navigation Tab located on the left. You may also click on a product icon directly from the homepage.
Book FAQ

From the search result page or from anywhere else on the site, select the Product you would like to purchase..

2. You would reach the Product Description Page. Once you have selected the product, enter the quantity you would like to purchase and then click on the "ADD TO CART" button on the Right Hand Side as shown in the figure below

Now, you can click on Shopping Cart. This would take you to the Checkout page, where you can review your selection by clicking on "VIEW CART" or click on "CHECKOUT" for further process.

3. .  If you need more products from Gullybaba, then click on "CONTINUE SHOPPING". Otherwise, move your cursor to the Right Side of the screen and click on the "PROCEED TO CHECKOUT" button. Now, you will require to register with Gullybaba, if you are Our New User..
Book FAQ


4. Registering at Gullybaba is simple, Just enters  your First name, Last name, Email Id and Password and you are done. Choose a payment option from the options mentioned. For example, Net Banking/Credit Card/Debit Card, MO/PO,  Cheque/DD, Cash on Delivery, Paypal (in India), etc. Click on "PLACE ORDER" to complete the process


Book FAQ

5. Your order will be placed at the moment, you make the payment. You will receive a message "Checkout Complete" on your screen.


6. Now, your order has been  placed. You can use coupon link for kids products at the website –Gullybabakids.com and you may view the order placed by you under Account Dashboard of Gullybaba.com.

Book FAQ

7. Now, click on "MY ORDERS"  for details and also click on "VIEW ORDER" to view full details.

 

This screen will appear in front of you. 

You can access your  account by clicking on the “Sign In” link in the upper-right corner of your computer screen.

 This takes you to a page where you will be prompted to enter the email address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by clicking on the "Forget Your Password?" tab.  

After your data has been verified, your account data will appear and you can either edit existing information or proceed with the sign out option          

A) Without Sign In, You can track your order by clicking on "Track Order".

(b)  Now, enter all details which are given below. Then click on "Continue."

(c) This screen  will appear in front of you.

If for whatever reason, you have purchased the same product twice within the same day by accident, then email us at hello@gullybaba.com and we will immediately initiate refund process your duplicate purchase. You will get your refund within three working days.

To get the book by VPP or COD (Cash on Delivery), Email/SMS your complete address along with Telephone number and subject code of the book.You can also send your order through the WhatsApp No. 09350849407.

To get the books by RBD/ Speed Post/ Courier, Pay in advance by Bank Draft (in favour of "Gullybaba Publishing House (P) Ltd.") / Money Order/ Online Transfer/ Cash Deposit. In case of DD/ Cheque add Rs.25 extra. In case of cash deposit, add Rs.110 extra in total. And email your payment details.
Free Shipping in India is available only for orders above and equal to Rs.500/-
Order online through Gullybaba.com

After you complete the checkout process, a Receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via E-Mail and SMS that we have received your order.

Please be sure to enter your E-Mail address and Contact details correctly on the order form so that we can deliver you the confirmation of your order.

Yes. We take utmost care of  the information that you provided us while  placing an order on our website.  The server that hosts our bookstore encrypts the transmission of all payment gateways and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.  

All the information that you provide during the ordering process remain safe and secure. Rest assured, your information will be as secure as these are with you.

To know the price of books, visit product description page by clicking on product icon. Just choose the course from the "IGNOU Help Books" Menu option (see menu bar) and see the product details.

All orders are shipped from our warehouse within 24 hours of the order being placed. Purchases arrive anywhere within 2-7 business days of the order date by Speed Post\Courier. Orders being shipped outside of India generally arrive within 2 weeks of the order date by Speed Post\Courier. Shipment sent through Registered Book Post (RBD) or VPP (Cash on Delivery) takes 10 to 20 days to arrive

Please write email, or Phone our Customer Service department with your changes within 24 hrs of placing your order. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspension of delivery of your order. Contact us at 011-27387998,011-27384836,011-27385249, 9312235086 and  whatsapp on 9350849407 or email at hello@gullybaba.com.

We receive payment through all ways of payment:- Credit/Debit/NetBanking/MobiKwik, CC Avenue, MO/DD/Cash Deposit/Fund Transfer, EMO Form. In case of DD/ Cheque add Rs.25 extra. In case of cash deposit, add Rs.110 extra in total. And you just have to email your payment details.

We do our level best to make sure that all our displayed books are available in plenty. But, sometimes, out of bulk purchase our estimation proves to be wrong. If any of the demanded books gets out of order, we make a request to our reader to wait till the stock of the demanded book/s gets available with us(the time span for the stock to be available is one to two weeks). If the student can wait till that time period, it is well and good. But, if due to some compelling circumstance/s, he or she finds himself unable to wait, the refund process gets initiated.

We do offer cash on delivery within 10-20 business days. With Cash on Delivery you can pay in cash at the time of actual delivery of the product at your doorstep, without making advance payment online. The payment amount is reflected on the top of the address slip on your packet of order

We believe that  our products are of high quality and are good value for money. You will be fully satisfied with your purchase. We are No. 1 Publishers and to prove this, we are providing money back guarantee. Just send the books back to us to get money back by money order. Condition is you have to tell us any other book for that subject better than ours. This does not mean our books are with 100% accuracy, we only provide you guarantee of providing the best material among all publishers in our field only (IGNOU Help Books).

Kindly refer to Question No. 1

YES, Indeed. We do provide moderate to heavy discounts on bulk purchase(100 or above books). The discount offered is up to 60% to 70%. Kindly mail your order to hello@gullybaba.com

You can enter the code in "Apply Discount Code" before clicking on “Proceed to checkout. Please note that coupon codes are case sensitive and hence will not work if the code you enter does not exactly match the provided code.

No, Only Assignments are available in downloadable format.

. Kindly Refer to Question No. 1

Defective books (e.g., items delivered with ripped or missing pages, a torn cover, or other damage) may be returned for a replacement or full credit. They must be reported and returned within 15 days of the invoice date.  To report a defective book, please contact our Customer Service department

Our editorial team leaves little possibility of any error. Nevertheless, if any error is noticed by you; we request you to contact at hello@gullybaba.com. 

You have to enter the tracking details sent to you via Sms/Email. Please note that it can take 3–7 working days for the order to reach at your place. Please track your order by tracking number at India Post website:-www.indiapost.gov.in  & courier service websites:- www.tpcindia.com, www.firstflight.net, www.trackoncourier.com.

Once we initiate order, there is no any return/replace option. However, if you have received an item you have not ordered, Please mail us at hello@gullybaba.com to replace your order. 

arrowHow to get my product dispatch notification?

You will get confirmation on your email/given mobile number, etc. This will be the confirmation that your product has been dispatched and you will get it in 3–5 working days. If any need arises, you can contact us on hello@gullybaba.com

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 You may have received tracking information in your Email within 48hrs after placing Order. You can use the information to check the shipping status of your item.

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Kindly check "Refund Policy" at our website. Click here:- www.Gullybaba.com/refund-policy

arrowMy question is not listed here. What to do?

You are welcome to send us your queries about any clarifications and the site as a whole.

Our response rate is 100% and we usually respond in less than 24  hours. If you do not get a reply in 24  hours, please escalate and send the query again with urgent priority. We will respond to your queries at the first opportunity. You may even fill FEEDBACK FORM to make your query place.