Note : Attempt all Questions.

1. (a) In the present environment, who are the important stake holders of an
organisation and describe the reasons for it.
(b) Describe how organizational ethics affect managerial decision making. Give an example.

2. Describe different components of an emotional intelligence prescribed by Goleman and their importance. Briefly discuss the importance of emotional intelligence and how it can be learnt.

3. (a) Briefly discuss the importance of counselling in organisations.
(b) Describe the qualities required for an effective counsellor and the ethical issues involved in counselling in organisations.

4. Distinguish between functional and dysfunctional conflict and discuss various conflict management styles and their relevance.

5. What is a learning organisation? Briefly describe the characteristics of a learning organisation and its application in organisations, citing an example and briefly describe the organisation you are referring to.